Administration

Open a ticket with Evolphin Support

Evolphin customers are encouraged to open tickets with your support team for any of the following circumstances: Please follow these steps to create a support ticket. Note that in order to use this service, you must have an active subscription and be a registered user in Evolphin Support. Visit https://support.evolphin.com Enter your email address and

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Reset VCS Indexed RRN on AI HUB

AI Hub processes the assets based on the changes happening on the Zoom server, thus it tracks the repository revision number(RRN) from Zoom server and processes the changed assets. Sometimes, if you want to start the processing from a specific repository revision number(RRN) , you can edit the repository revision number(RRN) tables in the AI dashboard. Note: You

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How to resubmit Veritone AI Jobs

Open the AI dashboard in your browser. Typically, https://server:9292 or http://server:8282 Goto the Veritone Job Status Table. Search for the Asset ID. Note: You must be on Page 1 before you do the search. Otherwise search may not find the asset. Select the entry you want to delete. Click on Action dropdown and click on

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Using Your Corporate VPN with Evolphin Managed Cloud based Zoom Servers

Context Corporate VPNs are used by customers to access their corporate resources behind their firewalls including workstations, network shares, printers. When you turn on your corporate VPN on your workstation there are two ways the traffic from your desktop is routed to the Evolphin Cloud services on AWS: All traffic including Evolphin Cloud requests are

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Curator Tips and Tricks

How to Open Curator(Solr) Dashboard? Curator dashboard can be accessed from the machine where it is running. You can’t access the dashboard unless you have access to the machine. If you are on the Curator machine where Curator server is running simply open the URL: http://curator-server:8983/solr in your browser. But if you are not on

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Why is the Zoom server is not restarting according to the configured schedule?

Zoom server has a provision to restart the service at regular intervals. If you find that the automatic restart is not happening at the configured time interval, please check if default time zone configure in the server Repository Settings matches that of the server machine locale. For example, if your server is located in US/Pacific

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Configure and Use Rev.ai

Rev.ai Access Token You must generate the Rev.ai access token to use it’s services. To generate the access token please visit Rev.ai access token page. Check Zoom License for Rev.ai Make sure you obtain the Rev.ai license from Evolphin support and load it on the Zoom server.If you already have the license loaded, follow the

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Adobe Flash End of Life

Adobe Flash won’t work after 12th Jan 2021 as Adobe has finally pulled the plug and disabled the execution of Flash based apps on and after 12th Jan 2021. Evolphin Zoom v8.0 has alternatives for Flash based apps.Like: Use Web client in place of WebVAB. Replaced Webmin Flash based charts and reporting components with HTML5

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Preview Server Features

Feature Version Supported Preview Server Automatic Restarts >=8.0 Preview Server Cookie and Session ManagementSet Webclient Cookie Properties. Like same-site, session expiry >=8.0 Understanding Preview Generation Properties >=8.0 Configure Microsoft Office Previews Version 8.0 or Higher >=8.0 Configure Microsoft Office Previews Version 7.0 or Lower 5.x – 7.x Connect Preview Server with Zoom Server – Set

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Preview Server Automatic Restart

Zoom 8.0 and above offers the ability to schedule automatic and periodic restart of the Preview Server.Admins can this feature to schedule the periodic restart of Preview Server at fixed interval on a designated date and time. Configuration Connect to the Preview Server machine, use either SSH or Windows RDP to connect. Visit the Preview

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Periodic Search & Execute

Zoom 7.6.3 and above offers the ability to schedule automatic and periodic execution of specific actions, on assets matching pre-defined search criteria. Here is how you can set this feature up. Framework Configuration Log in to your Web-based management console and open the Search and Execute Settings from the Server Control Panel. Click on the

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