General FAQ

Open a ticket with Evolphin Support

Evolphin customers are encouraged to open tickets with your support team for any of the following circumstances: Please follow these steps to create a support ticket. Note that in order to use this service, you must have an active subscription and be a registered user in Evolphin Support. Visit Enter your email address and

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Technical Support Escalation Procedures

Technical Support contact information: By Support Ticket or for Critical issues, by phone: The Customer will provide an accurate description of the problem and the severity of the problem, stating the circumstances that lead to the severity condition.  The actual severity level may be re-determined by the parties during the problem resolution process, but EVOLPHIN

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Disabling FSCue

Zoom FSCue app is responsible for mac overlay icons/labels. Please follow the below given steps to disable the FSCue. Open “”. Stopping the currently running FSCue app: launchctl unload -S AQUA /Library/LaunchAgents/com.evolphin.zoom.FSCue.plist If above command doesn’t work then run: launchctl unload /Library/LaunchAgents/com.evolphin.zoom.FSCue.plist Above command will stop currently running FSCue  service. To disable FSCue app permanently and prevent it from

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