Zoom Server Archives - Evolphin Documentation

Why is the Zoom server is not restarting according to the configured schedule?

Zoom server has a provision to restart the service at regular intervals. If you find that the automatic restart is not happening at the configured time interval, please check if default time zone configure in the server Repository Settings matches that of the server machine locale. For example, if your server is located in US/Pacific […]

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Enforce Password Policy

Zoom 7.6.3 onward, admins will be able set and enforce password policy for external users.In the future, this policy will be extended to apply on Zoom internal users as well. Note: Password policy is enforced only when Zoom Realm is in use, that means users are managed by Zoom server and stored on the Zoom

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Camera Card Workflows in Evolphin Zoom

Camera cards from the various camera makers, such as Canon XF or Panasonic P2, have their own folder structures and file formats. Additionally, video files may be split into other smaller files that need to be recombined later. For example, Panasonic P2 cards often split audio and video into separate MXF files. Canon XF camera

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Mail messages sent by Zoom

These email messages are sent by Zoom for various events: Component Email about Can it be disabled? Configurable from Server activities and User Management Server Start No Modify the Bcc list in SMTP Settings (inside the Server Control Panel) from the Web Management Console. Server settings change through the Web Management Console No Modify

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Auto-Retirement FAQs

Rule without path restrictions What if I define a rule without restricting it to a certain Zoom path? If a rule has no path defined, then the rule implicitly applies to all the assets in the repository. While it may have been your intention to define an umbrella policy for all your assets, please make

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How to profile Java Virtual Machine (JVM) used by Zoom Services

Zoom services such as DAM/MAM database service, Preview Service, Curator Service use the Java Virtual Machine (JVM). As the number of files and user load increase the system administrators should periodically instrument the JVM and review the performance graphs. This article describes how the Zoom Server’s JVM can be configured for monitoring & profiling: Hear Memory

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Archive Locations per Zoom Project

As a media manager, you may decide that assets from some projects in Zoom may be less relevant and could be archived to low-cost tape storage, while assets from other projects may have to be kept more accessible on a fast SAN. You could achieve this out of the box starting with Zoom 7.1 and

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Not able to set up connection with SQL Server

While setting up SQL server connection from Zoom Server -> Server Control Panel, If you are seeing some access denied or not able to connect to the SQL server error. Try the below steps to troubleshoot the issue:- Make sure the has

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Adding new System Media Converters for 7.0+

You can use add these new system media converters with a Zoom 7.0+ server installation to take advantage of Web Client features such as: Image cropping Image scaling Adding text to an image Extracting an image frame from a video These following converters are now supported: System – Create Image Sprite System – H.264 System

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Managing Users, Roles & Permissions (Zoom 7.x and above)

From Zoom 7.0 onwards, it is possible to give anonymous access to a collection of assets within a Zoom repository. However, a Zoom user account is needed to access everything else in Zoom. As an alternative to managing users in Zoom, users can also be managed using LDAP or Active Directory. In this article, we only talk about

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Auto Checkout is not updating the modifications made in the server

When you enable auto-checkout for the first time on your Zoom server, you may find that the assets are checked out the first time. But any modifications you may do to the target location on the Zoom repository may not get reflected in your auto-checkout location on disk. In that case, you can carry out the

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How to debug auto-checkout issues?

The best way to debug auto-checkout issues is to collect more details. You can do this by enabling process-level logging. Please follow the steps given below to do this: In your Zoom server deployment, navigate to the conf/ folder and open the wrapper.conf file. Search for the phrase “wrapper.java.additional.” and locate the last uncommented (not

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Setting default umask/File Permissions for Zoom/Preview/Solr Servers

It is possible to set default umask for the files and directories created by Zoom products like Zoom server, Preview Server, Solr Server and HADR File Transfer Server. Setting the default umask for Preview Server Preview server generates the previews of ingested assets on Zoom server. All the generated previews are stored in preview server cache. By

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Checking Open TCP Ports

The list of ports required by the Zoom desktop clients is specified here. To test if the ports are open see steps below. Please replace any IP in the example with your Host Name/IP address: Desktop Client In a Web Browser open URL: http:<zoom preview server host/ip>:8873/vab . If you don’t see any errors and the

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HADR Database Writer

How To Find Database Writer? Goto Zoom database redo directory location. Redo directory location can be found in file <zoom_installation_dir>/conf/server.xml inside the dbspec tag.<dbspec>………………………………….<redoLogDir>/Volumes/NAS/ZOOM_HADR/ACME-SERVER/db/redo</redoLogDir> <— Redo directory location ……………… </dbspec> Open file “dlg-data.lck” Peer name mentioned in this file is the database writer. “dlg-data.lck” file is created when Zoom server first starts up. The Zoom server which

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Not extracting the embed metadata on file check-in

For some file types like MP4, Embedded metadata is not visible in Asset Browser. Please follow the instruction below to resolve it. Solution Open the metadataspec.xml Add the format under xmpSupportedFormats tag. File types must be valid xmpsupported type Restart the zoom server. Check-in file again.

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Characters Disallowed in File or Folder Names

Zoom Web Management Console allows administrator to configure a set of characters as illegal or disallowed in file or folder name. Import/Ingest with files with such names will fail. This list can be customized however read the caveats that apply. Major consideration for disallowed characters in file is the cross-platform access of files across disparate

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Why is my Zoom / Preview server not running properly on Spanish locale machines?

For Zoom Server / Preview Server to work properly on non-english locale Linux machines, LC_ALL parameter should be set properly; for this the zoom and preview server init.d script (Linux) should have the line “export LC_ALL=$LANG” and LANG should be defined for the user who is going to run the zoom and preview server services

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Upgrade Error: Could not create the Java Virtual Machine

Some people upgrading from 5.3 to 5.5 may see an error reading “Unrecognized VM option ‘UseCompressedStrings’ ; Error:Could not create the Java Virtual Machine” after zoom service start. Please follow the instructions below to resolve this. Solution While upgrade from 5.3 to 5.5, please do not replace complete newly installed conf/ directory with backup conf/

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Zoom Purge

From 5.3 and above, Zoom offers the administrators the facility to permanently remove unwanted file-data and thereby salvage disk space. This purge functionality can be invoked from the Asset Browser as well as from the command line client. From Zoom 7.0 and above, any user assigned to a role with ADMINISTER permission will be able

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