Zoom Server FAQ Archives - Evolphin Documentation

Why is the Zoom server is not restarting according to the configured schedule?

Zoom server has a provision to restart the service at regular intervals. If you find that the automatic restart is not happening at the configured time interval, please check if default time zone configure in the server Repository Settings matches that of the server machine locale. For example, if your server is located in US/Pacific […]

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Auto-Retirement FAQs

Rule without path restrictions What if I define a rule without restricting it to a certain Zoom path? If a rule has no path defined, then the rule implicitly applies to all the assets in the repository. While it may have been your intention to define an umbrella policy for all your assets, please make

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How to profile Java Virtual Machine (JVM) used by Zoom Services

Zoom services such as DAM/MAM database service, Preview Service, Curator Service use the Java Virtual Machine (JVM). As the number of files and user load increase the system administrators should periodically instrument the JVM and review the performance graphs. This article describes how the Zoom Server’s JVM can be configured for monitoring & profiling: Hear Memory

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Not able to set up connection with SQL Server

While setting up SQL server connection from Zoom Server -> Server Control Panel, If you are seeing some access denied or not able to connect to the SQL server error. Try the below steps to troubleshoot the issue:- Make sure the has

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Auto Checkout is not updating the modifications made in the server

When you enable auto-checkout for the first time on your Zoom server, you may find that the assets are checked out the first time. But any modifications you may do to the target location on the Zoom repository may not get reflected in your auto-checkout location on disk. In that case, you can carry out the

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How to debug auto-checkout issues?

The best way to debug auto-checkout issues is to collect more details. You can do this by enabling process-level logging. Please follow the steps given below to do this: In your Zoom server deployment, navigate to the conf/ folder and open the wrapper.conf file. Search for the phrase “wrapper.java.additional.” and locate the last uncommented (not

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Not extracting the embed metadata on file check-in

For some file types like MP4, Embedded metadata is not visible in Asset Browser. Please follow the instruction below to resolve it. Solution Open the metadataspec.xml Add the format under xmpSupportedFormats tag. File types must be valid xmpsupported type Restart the zoom server. Check-in file again.

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Characters Disallowed in File or Folder Names

Zoom Web Management Console allows administrator to configure a set of characters as illegal or disallowed in file or folder name. Import/Ingest with files with such names will fail. This list can be customized however read the caveats that apply. Major consideration for disallowed characters in file is the cross-platform access of files across disparate

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Why is my Zoom / Preview server not running properly on Spanish locale machines?

For Zoom Server / Preview Server to work properly on non-english locale Linux machines, LC_ALL parameter should be set properly; for this the zoom and preview server init.d script (Linux) should have the line “export LC_ALL=$LANG” and LANG should be defined for the user who is going to run the zoom and preview server services

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Upgrade Error: Could not create the Java Virtual Machine

Some people upgrading from 5.3 to 5.5 may see an error reading “Unrecognized VM option ‘UseCompressedStrings’ ; Error:Could not create the Java Virtual Machine” after zoom service start. Please follow the instructions below to resolve this. Solution While upgrade from 5.3 to 5.5, please do not replace complete newly installed conf/ directory with backup conf/

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