Install/Upgrade FAQ

June 15th, 2020. Since Apple released MacOS Catalina in Oct’2019, customer have reported numerous issues with third party software installed on Catalina. As of this writing, Catalina 10.15.5 has been released, normally after .2 update MacOS stabilizes and issues are resolved. But unfortunately that has not been the case with MacOS Catalina. We are recommending

Apple has introduced security changes in Catalina that impact application installation significantly. Follow these steps to install Zoom Client 7.6.1 on macOS Catalina (10.15+). Prerequisites macOS Catalina 10.15 Installer for Zoom Client from Evolphin team Administrator permission on the Mac Before Installation Permission for Zoom Client installer You need to grant permission to install Zoom

Zoom 7.5 uses a new format for Audit logs. So, the audit logs created with Zoom 7.3 are not accessible in Zoom 7.5. If you do not want to generate a new audit log index after the Zoom upgrade (could take time as per the size of your Zoom repository), then you need to follow

If you have installed Zoom version 7.3.1-RELEASE.127-5bf6163d8 then you would need this patch. Follow these steps to apply the patch: On Zoom Server / Preview Server / Transcoder / Ingest Server / Curator: Download the patch files on Zoom Server (as shared by Support). Stop all Zoom services. Backup the existing jars and Product-info.xml in %ZOOM_INSTALL_DIR%/lib/zoom/ to

If you have installed Zoom version 7.3.0-RELEASE.139-3719488bc then you would need this patch. Follow these steps to apply the patch: On Zoom Client: Download the patch setup zip file on the Zoom Client machine. Stop Client Proxy. Extract the setup zip file. Locate and run setup.exe. Follow the instructions in the installer. Restart the machine when prompted.

If you have Zoom version 7.2.2-RELEASE.58-600ce5053 then you would need this patch to fix issues with check-in for Zoom Clients. Follow these steps to apply the patch: On Zoom Client: Download the patch files on the Zoom Client machine. Stop Client Proxy. Backup jar files and product-info.xml at /Application/Evolphin/zoom/Resources/lib/zoom on the Mac machine. Copy the

If you have installed Zoom version 7.3.0-RELEASE.154-3ef95d41d then you would need this patch. Follow these steps to apply the patch: On Zoom Server: Download the patch jars on Zoom Server (as shared by Support). Stop all Zoom services. If Client Proxy is running on the machine then stop Client Proxy as well. Backup these files to a separate backup

If you have installed Zoom Server version 7.2.2-RELEASE.58-600ce5053 and use Find Web API for searching, then you would need this patch to fix search for assets with empty metadata fields. Follow these steps to apply the patch: On Zoom Server: Download the patch files on Zoom Server (as shared by Support). Stop all Zoom services. Backup

If you have installed Zoom Server version 7.2.2-RELEASE.90 and use VideoFX, then you would need this patch to ingest high-res files using skip metadata path option during ingest. Follow these steps to apply the patch: On Zoom Client: Download the patch files on the Zoom Client machine. Stop Client Proxy. Backup ZmDialog.swf file at the following locations for

If you have installed Zoom Server version 7.2.2-RELEASE.58-600ce5053 and use VideoLX, then you would need this patch to make Transcoding jobs run parallel instead of sequential. Follow these steps to apply the patch: On Zoom Server / Preview Server / Transcoder / Ingest Server / Curator: Download the patch files on Zoom Server (as shared by

If you have installed Zoom Server version 7.2.2-RELEASE.58-600ce5053 and use VideoFX, then you would need this patch to see the option to skip metadata path during ingest. Follow these steps to apply the patch: On Zoom Server: Download the patch files on Zoom Server (as shared by Support). Stop all Zoom services. Backup the existing jars in %ZOOM_INSTALL_DIR%/lib/zoom/

If you have installed Zoom Server version 7.2.2-RELEASE.58-600ce5053 then you would need this patch to fix the Collections issue. Follow these steps to apply the patch: On Zoom Server: Download the patch jars on Zoom Server (as shared by Support). Stop all Zoom services. If Client Proxy is running on the machine then stop Client Proxy as well.

If you have installed Zoom Server version 7.2.1-RELEASE.58-2ec101478 and use Zoom NonStop, then you would need this patch to fix the HADR Server issue. Follow these steps to apply the patch: Download the patch jars on all Zoom NonStop (HADR) servers (as shared by Support). Stop the Zoom-server and HADR-File-server services on all HADR servers. Backup the

Changing repoid Every Zoom Server Database (DB) has an associated Repository ID (or, repoId). This is part of the DB, thus allowing the server to be changed while maintaining the same DB (and hence client Working Copies). Thus, if a DB is cloned to a new Zoom server, while the old Zoom server is intended

In certain Zoom client installations, we have seen that on upgrade the configuration settings on the client side like the default Zoom server URL etc. are not remembered. If this happens, try the following: Open {user’s home folder}/.zm/zoom.properties in some text editor like notepad. Comment all the entries related to server URL by adding double slash at the