If you notice information that is out of place or outdated while using the WebClient it is possible that your browser’s cache is the culprit. The cache stores common data to make the browsing experience smoother, but sometimes this data may be corrupted or not refreshed correctly. Notable examples of this issue include the banner […]
Incorrect Information Shown in the WebClient Read More »
Adobe Flash won’t work after 12th Jan 2021 as Adobe has finally pulled the plug and disabled the execution of Flash based apps on and after 12th Jan 2021. Evolphin Zoom v8.0 has alternatives for Flash based apps.Like: Use Web client in place of WebVAB. Replaced Webmin Flash based charts and reporting components with HTML5
Adobe Flash End of Life Read More »
Please follow the below given steps, if you are seeing the Zero as the video resolution in the Webclient/Zoom Desktop video player.See the below image to where the resolution drop down is in the video player. It is highlighted in the red circle in the bottom right part. If you notice and see the resolution
What to do when Video resolution is shown as Zero in the Webclient/Zoom Desktop? Read More »
Zoom 7.6.3 onward, Admins will be able configure the Webclient global URL, which will be used in the emails, link sharing for external or internal users.Before this, emails related to Webclient or Collection sent out from Zoom server with the Webclient URL pointing the preview server with port(8973 or 8873).As a results Admins have to
How to change global webclient URL for emails and link sharing? Read More »
When you try to create a sub-clip of an MXF file inside the Web Client, the sub-clip is not downloaded because of a sub-clip generation error. To fix this, you should either download/create the new sub-clip as an MP4 or you should add a modified clipping converter to your Zoom Server. Follow the steps below
Fixing MXF file clipping error in Web Client Read More »
In the Web Client, if you are trying to download an asset or collection as PDF but it fails, then you need to apply a patch on your Preview Server to fix this. The error message would be similar to that shown below. This issue exists from Zoom 7.1 till Zoom 7.2.1. Follow these steps
PDF generation failing in Web Client Read More »
Thumbnail generation requires access to the “temp” folders on your server-side disk. Please ensure that the default configured “temp” location on your server is write-accessible to the Zoom Preview server process and the related thumbnail generation tools that Zoom internally uses (such as FFMPEG, IMAGEMAGICK etc.). Add the following line in your preview-server.conf to set up
Why can I not see thumbnails for the files I have imported from the Web Asset Browser? Read More »
