If Resolve Links is not working, there are a few steps you can take to find the cause. In general, in order for Resolve Links to work, Zoom needs to know about all of the linked assets in a project. If there are files in the project that Zoom is not aware of (that have
Resolve links not working Read More »
For the plugin to work properly, make sure your default server is set and also keep the Always Use Default box checked:
Plugin does not work properly – the status icons do not change/search does not work Read More »
Issue The Asset browser fails to open. The cursor may show some activity for a short while but nothing happens. Solution If your Asset Browser is not opening but every other application (Zoom Repository, Task Manager, Change Log) is accessible and responsive it is possible that your Adobe AIR installation is corrupt or needs to be updated. Please update/install
Asset Browser Does Not Open Read More »
Problem Zoom Creative Cloud plugin hangs once a file is opened. Affected Platforms All compatible Windows and OS X versions. Cause Server proxy settings are blocking communication to and from the plugin on port 7770. Solution Adding exceptions to proxy servers in Windows Launch the Control Panel Open Internet Options Navigate to the Connections tab and click on LAN settings
Zoom Plugin Becomes Unresponsive When Opening Files and Projects Read More »
In the asset browser, go to the search tab and from the search tab dropdown select “Search Filename.” Click Advanced Options and then click on the search scope button and select “Show Deleted.” Click on the Revision Information button and in the Comment box type in “Deleting.” Now click on the “Search” button
How to search for deleted files and resurrect them Read More »
Using Settings GUI By default, Zoom creates client .zm in user’s default home directory. This poses a limitation in terms of how much data a user can keep checked out in their working copies. This will, in effect, depend on how much free space there is in the user’s home directory. Remember, a copy of
Relocation of Client-side Data (.zm) Read More »
One of the primary benefits of integrating Zoom into your workplace is the ability to search for files. Zoom has many features to allow you to search for items based on text strings as well as filter your search results to ensure you are getting the information that you are looking for. Search Panel
Search in Adobe plugin Read More »
Issue When you do revert/update for a file from the plugin panel, the changes may not reflect on the file that opens up in the application. Resolution: Re-try the same action from the plugin panel again. You can also manually open the file from the file system.
Changes not reflecting on reverted/updated file on Mac Read More »
From Zoom High-Res Video Management Release onwards, Zoom has added a new option New Project in Zoom Adobe plugin window. New Project This feature will allow user to check-in the default template project structure into the Zoom repository. Zoom 6.0 onwards, on clicking the New Project button in Zoom Adobe Plugin window, users will have
New Project Creation in Adobe Plugin (Zoom 6.0 or below) Read More »
Problem When a DRM asset expires within the zoom repository, the asset will still exist on all the users’ local working copy location who have checked out that asset. The expired asset is not removed from the local working copy after expiry. Solution When an asset expires on the repository, and is checked out by
DRM Expired Working Copy Asset Read More »
Problem When you check-in PDF files on Mac desktop clients the thumbnail for the asset is not generated and shows you a blank image as the thumbnail. Affected Platforms MAC OS (10.8) and above Cause from OS X Mountain Lion (10.8), Apple dropped dedicated support for X11.app, with users directed to the open source XQuartz project
PDF Thumbnails not showing on Mac OS Read More »
Problem After installing Zoom or another windows application, the Zoom overlay icons (see below) no longer show up on the Windows Explorer or the Windows Explorer context menu does not display working copy related menu options such as commit/check-in Affected Platforms Can happen on any Windows OS but seen frequently on Windows 7+ Cause Microsoft
Zoom Overlay Icons and/or Commit Context Menu in Windows Explorer are missing Read More »
Problem VAB does not retain default configured metadata for central panel after upgrade from Zoom 5.3 to Zoom 5.5 Solution: From Zoom 5.5 and above, default metadata configurations for central panel have been designed to be saved separately for Grid view and List/Portfolio view. To retain default configured metadata for central panel after upgrade from Zoom
Problem You are seeing the error message in a log file or in the UI: The database file “allrepoauthmapskel” could not be locked. The database may be in use. Issue If multiple Zoom processes run at the same time, one of them may grab a shared lock on a client database causing the other Zoom
How-to resolve the database may be in use error Read More »
Overview Auto Checkout (ACO) Share features allows a set of folders on the Zoom repository to be automatically checked out and get mirrored on a predesignated network folder on a file server. Whenever a new file or version is updated in these designated folders in Zoom repository, the change is mirrored on the predesignated folder on
How-to use Auto Checkout (ACO) Share for Linking Assets Read More »
Problem While running a Zoom command, you see an error pop-up in the UI or in the client log files: Repository on this server is different from that stored on your client; server ID = ZoomServer-….., client ID = ZoomServer-…. Issue After an upgrade the unique repository id might have changed, causing the client specific
Repository on this server is different from that stored on your client Read More »
Issue When “Show in Asset Browser” is clicked in plugin after a check-in, the thumbnail keeps spinning in VAB tab till refresh. The issue is occurring randomly. Resolution Right-click on the asset and click on Show in Browse Tab to view the asset in a new tab. The thumbnail will start appearing.
Thumbnail keeps spinning on clicking 'Show in Asset Browser' after check-in Read More »
If you are not seeing the Z menu icon or the desktop clients gives error when connecting with the Zoom client proxy, try restarting the proxy. Restarting zmclientproxy process on Windows operating system On Windows zmclientproxy process is monitored and automatically restarted by watchdog.exe process From Z menu -> Restart ClientProxy or Manually kill the
How do I restart Zoom Client Proxy? Read More »
For Adobe After Effects, Zoom ships with a script for automating the render and import process. The script can be installed as a menu option under the File → Scripts panel in Adobe After Effects. Installing the Render and Import Script Find the ZmAfterEffectsRenderScript.zip file. This is located in the Evolphin Zoom install directory, under the
After Effects render and import Read More »
Check if you have prefixed a dot before the file extension you are searching for. For example, if you want to look for all files of JPG extension, your entry in the filter must be “JPG” and not “.JPG”.
