Using Zoom

Increasing the number of items displayed per page in the Asset Browser

  Open zoom.properties. This file will be located in your local  $HOME/.zm folder, under the current user’s directory. Windows example: C:\Users\joe\.zm\zoom.properties macOS example: /Users/evolphin/.zm/zoom.properties Add the field VAB_PER_PAGE_ENTRIES to the end of this document. Below is an example of a configuration set to show 150 results. VAB_PER_PAGE_ENTRIES=150   Save the changes to zoom.properties.  Restart the Zoom Client Proxy (check here for instructions);  Reopen the Asset Browser and confirm the […]

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Resolve links not working

If Resolve Links is not working, there are a few steps you can take to find the cause. In general, in order for Resolve Links to work, Zoom needs to know about all of the linked assets in a project. If there are files in the project that Zoom is not aware of (that have

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Asset Browser Does Not Open

Issue The Asset browser fails to open. The cursor may show some activity for a short while but nothing happens. Solution If your Asset Browser is not opening but every other application (Zoom Repository, Task Manager, Change Log) is accessible and responsive it is possible that your Adobe AIR installation is corrupt or needs to be updated. Please update/install

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Zoom Plugin Becomes Unresponsive When Opening Files and Projects

Problem Zoom Creative Cloud plugin hangs once a file is opened. Affected Platforms All compatible Windows and OS X versions. Cause Server proxy settings are blocking communication to and from the plugin on port 7770. Solution  Adding exceptions to proxy servers in Windows Launch the Control Panel Open Internet Options Navigate to the Connections tab and click on LAN settings

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Search in Adobe plugin

One of the primary benefits of integrating Zoom into your workplace is the ability to search for files. Zoom has many features to allow you to search for items based on text strings as well as filter your search results to ensure you are getting the information that you are looking for.   Search Panel

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DRM Expired Working Copy Asset

Problem When a DRM asset expires within the zoom repository, the asset will still exist on all the users’ local working copy location who have checked out that asset. The expired asset is not removed from the local working copy after expiry. Solution When an asset expires on the repository, and is checked out by

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Zoom Overlay Icons and/or Commit Context Menu in Windows Explorer are missing

Problem After installing Zoom or another windows application, the Zoom overlay icons (see below) no longer show up on the Windows Explorer or the Windows Explorer context menu does not display working copy related menu options such as commit/check-in Affected Platforms Can happen on any Windows OS but seen frequently on Windows 7+ Cause Microsoft

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Why VAB does not retain default configured metadata for central panel after upgrade from Zoom 5.3 to Zoom 5.5?

Problem VAB does not retain default configured metadata for central panel after upgrade from Zoom 5.3 to Zoom 5.5 Solution: From Zoom 5.5 and above, default metadata configurations for central panel have been designed to be saved separately for Grid view and List/Portfolio view. To retain default configured metadata for central panel after upgrade from Zoom

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How do I restart Zoom Client Proxy?

If you are not seeing the Z menu icon or the desktop clients gives error when connecting with the Zoom client proxy, try restarting the proxy. Restarting zmclientproxy process on Windows operating system On Windows zmclientproxy process is monitored and automatically restarted by watchdog.exe process From Z menu -> Restart ClientProxy or Manually kill the

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After Effects render and import

For Adobe After Effects, Zoom ships with a script for automating the render and import process. The script can be installed as a menu option under the File → Scripts panel in Adobe After Effects. Installing the Render and Import Script Find the ZmAfterEffectsRenderScript.zip file. This is located in the Evolphin Zoom install directory, under the

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