The EZ setup has at least one EZ Updater machine and one or more EZ Clients. We start with the EZ Updater installation first. After that, we configure the EZ Updater, so the EZ Client builds are available to client machines. Once the client machines have installed EZ Client (and Zoom Client), the EZ system
Installing and setting up EZ Read More »
Here are the requirements for EZ Updater and EZ Client machines: EZ Updater At least one EZ Updater machine is required for one geographical location. It should run Linux or Windows OS. It is suggested to have more than 100GB of storage as multiple Zoom builds will be downloaded and stored here. If the storage on
Prerequisites for EZ Read More »
EZ Client Q: My EZ Updater is displaying builds on the EZ web portal, but the EZ client is saying no available builds.A: Check if the builds are approved on your EZ Updater. Log into the EZ Web portal as an EZ Admin to check this. Q: I am working on Zoom. Would my work be
From Zoom 7.0 onwards, it is possible to give anonymous access to a collection of assets within a Zoom repository. However, a Zoom user account is needed to access everything else in Zoom. As an alternative to managing users in Zoom, users can also be managed using LDAP or Active Directory. In this article, we only talk about
Managing Users, Roles & Permissions (Zoom 7.x and above) Read More »
Zoom 7.0 introduced Evolphin Web Client application that can be branded for customer portals. This application lets users perform basic asset operations like searching, browsing, and metadata lookup. But, in addition, it is also a collaboration tool, that can be used for sharing collections of assets among a group of users and also exchange comments and
Web Client Branding & Configuration Read More »
Towards fortifying Zoom further against security vulnerabilities, from Zoom 7.0 onward we support SSL for desktop Zoom applications such as Asset Browser. This is in addition to the already available SSL support on Zoom Preview Server and Zoom MAM Server. From Zoom 7.1 onwards, additional security measures have been added to the way SSL is
Enable SSL for Desktop Zoom Applications Read More »
1. Take back ups of the server.xml files on both the zoom and preview server. 2. Check the curator services configuration before migration. 3. Check the zoom server module before migration 4. Check Asset browser before migration 5. Stop all services on both the services. 6. Check for any stale processes related to evolphin ( ps –ef|grep
Move Curator to Preview server Read More »
Overview Zoom VideoFX Zoom High-Res Video Management Release supports a proxy-based High-Res asset management wherein read-only stock/footage files (of typically large size) can reside outside the Zoom repository, and still be accessible to all Zoom users for their regular operations like linking or searching. Please review storage management with Zoom VideoFX from this link. Configuration
Setting up Vantage Integration Read More »
Problem Windows Services launches by Windows Service Control Manager (SCM) are launched upon Windows OS startup prior to a user log-in. This can cause mounted drives or UNC path to fail to authenticate and therefore not mount before the service starts causing file not found errors. Browsing a network shared after a user log-in will
Mounting persistent network share on a Windows Server at startup Read More »
As your Zoom server grows the search engine will need more memory to index and deliver searches. If you encounter out of memory exceptions you will need to increase the Java heap size in zoom/conf/solr-server.conf. Please modify the values in the fields wrapper.java.additional.8=-Xms and wrapper.java.additional.9=-Xmx accordingly. Below are some metrics to guide you. wrapper.java.additional.8=-Xms wrapper.java.additional.9=-Xmx Default Configuration 512 MB 2
java.lang.OutOfMemoryError in the Curator Log Read More »
Evolphin Zoom supports two different asset storage models: Indexed/External Asset Model Direct Ingest/Managed Asset Model Indexed/External Asset Model This requires Zoom VideoFX or VideoLX license with the base Zoom Server. It is used to index raw camera footage, large-format videos, read-only files that need to be represented in the Zoom Database via a proxy or a placeholder
Storage Management with Zoom Read More »
The global settings or configuration for a Zoom server deployment with High-Availability and Disaster Recovery (HADR) enabled can be changed easily through the Server Control Panel or other options on the Zoom Web Management Portal (Webmin). Global configuration may include various aspects such as Repository settings, Metadata specification, Workflow settings etc. However, at present, the
Changing config manually with HADR Read More »
When you enable auto-checkout for the first time on your Zoom server, you may find that the assets are checked out the first time. But any modifications you may do to the target location on the Zoom repository may not get reflected in your auto-checkout location on disk. In that case, you can carry out the
Auto Checkout is not updating the modifications made in the server Read More »
The best way to debug auto-checkout issues is to collect more details. You can do this by enabling process-level logging. Please follow the steps given below to do this: In your Zoom server deployment, navigate to the conf/ folder and open the wrapper.conf file. Search for the phrase “wrapper.java.additional.” and locate the last uncommented (not
How to debug auto-checkout issues? Read More »
Problem In Zoom 6.0, thumbnails are not available for PDF files imported/uploaded from Mac OS Sierra version 10.12.1 Solution Upgrade the Mac OS Sierra to version 10.12.2
Steps to resize the metadata panel inside Asset Browser Open settings panel Click metadata tab Select “Show Metadata Header” Click the save button. It will show header on the metadata panel – Drag the separator between the headers to change the column size
How to resize columns in Metadata Panel of Asset Browser Read More »
While the Asset Browser provides robust search capabilities for users, administrators can sometimes find that this doesn’t meet their needs. We have developed a JavaServer Pages tool to be used in conjunction with the Web Management Console in order to help administrators retrieve metrics that they can then migrate to a format of their choosing. Note that you will need
Issuing search queries to the Zoom database Read More »
If you are receiving similar messages to the one displayed below you may need to update Java. Contact support If you continue to experience this error after updating your Java Runtime Environment.
Parsing errors on the Commit section Read More »
This article explains, how to export the list of users present in some projects. Web-based Approach Log into Zoom Web Management Console. For e.g. Goto URL: http://zoom-server:8443 Note: The above example URL may differ for you. Use your Zoom server URL. Note: You need to log in as admin or some user who has admin
Export list of users in a Project Read More »
For an introduction to Curator and starting the service see the article on Curator Configuration for Zoom versions till 7.2 and Curator Configuration for Zoom 7.3 onwards. This article discusses the initial setup, and, the process for subsequent configuration of the Curator service when Zoom HADR is being used. Zoom HADR provides High-Availability and Disaster
Setup of Curator with HADR Read More »
