{"id":6350,"date":"2017-06-14T15:45:22","date_gmt":"2017-06-14T15:45:22","guid":{"rendered":"http:\/\/evolphin.com\/help\/?p=6350"},"modified":"2017-06-14T15:45:22","modified_gmt":"2017-06-14T15:45:22","slug":"drag-and-drop-stopped-working-in-the-asset-browser","status":"publish","type":"post","link":"https:\/\/evolphin.com\/help\/using-zoom\/vab\/vab-faq\/drag-and-drop-stopped-working-in-the-asset-browser\/","title":{"rendered":"Drag and Drop Stopped Working in the Asset Browser due to Adobe AIR Update Issue"},"content":{"rendered":"<p>If you are experiencing problems using drag and drop when working in the Asset Browser it is likely due to the bug in current version of Adobe AIR installed on your Mac or PC.<\/p>\n<p>The current recommended version for Adobe <strong>AIR<\/strong> is\u00a0version <strong>25<\/strong> for <strong>Zoom 6.<\/strong>x or below. For <strong>Zoom 7<\/strong>.x or higher the\u00a0recommended version for Adobe <strong>AIR<\/strong> is\u00a0version <strong>27<\/strong>.\u00a0<\/p>\n<p>To upgrade\/downgrade from your current version to version 25, please visit\u00a0<a title=\"Archived Adobe AIR SDK versions\" href=\"https:\/\/helpx.adobe.com\/air\/kb\/archived-air-sdk-version.html\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/helpx.adobe.com\/air\/kb\/archived-air-sdk-version.html<\/a> and follow the instructions detailed on that page.<\/p>\n<p>Once you have upgraded to the correct version of Adobe AIR, to avoid accidentally clicking and automatically upgrading to current (bad) version of Adobe AIR, you or your administrator can do the following to stop this from happening:<\/p>\n<p>Add an empty file <code class=\"\">updateDisabled<\/code>\u00a0in the following directory:<\/p>\n<div class=\"note\">Windows XP: C:\\Documents and Settings\\&lt;username&gt;\\Application Data\\Adobe\\AIR\\<br \/>\nWindow Vista\/Windows 7\/10 or higher: C:\\Users\\&lt;username&gt;\\Application Data\\Adobe\\AIR\\<br \/>\nMacOS X: \/Users\/&lt;username&gt;\/Library\/Application Support\/Adobe\/AIR\/<\/div>\n<p>&nbsp;<\/p>\n<p>That should disable the auto update of Adobe AIR. Administrators might want to use a remote deployment tool to push the above file to all the managed workstations with Zoom client app installed.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you are experiencing problems using drag and drop when working in the Asset Browser it is likely due to the bug in current version of Adobe AIR installed on your Mac or PC. The current recommended version for Adobe AIR is\u00a0version 25 for Zoom 6.x or below. For Zoom 7.x or higher the\u00a0recommended version [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[11],"tags":[],"class_list":["post-6350","post","type-post","status-publish","format-standard","hentry","category-vab-faq"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Drag and Drop Stopped Working in the Asset Browser due to Adobe AIR Update Issue - Evolphin Documentation<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/evolphin.com\/help\/using-zoom\/vab\/vab-faq\/drag-and-drop-stopped-working-in-the-asset-browser\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Drag and Drop Stopped Working in the Asset Browser due to Adobe AIR Update Issue - Evolphin Documentation\" \/>\n<meta property=\"og:description\" content=\"If you are experiencing problems using drag and drop when working in the Asset Browser it is likely due to the bug in current version of Adobe AIR installed on your Mac or PC. 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