{"id":3585,"date":"2015-08-18T20:52:58","date_gmt":"2015-08-18T20:52:58","guid":{"rendered":"http:\/\/evolphin.com\/help\/?p=3585"},"modified":"2020-07-07T14:23:25","modified_gmt":"2020-07-07T18:23:25","slug":"why-cannot-i-see-thumbnails-for-the-files-i-imported-from-web-based-asset-browser","status":"publish","type":"post","link":"https:\/\/evolphin.com\/help\/using-zoom\/web-apps\/web-apps-faq\/why-cannot-i-see-thumbnails-for-the-files-i-imported-from-web-based-asset-browser\/","title":{"rendered":"Why can I not see thumbnails for the files I have imported from the Web Asset Browser?"},"content":{"rendered":"<p>Thumbnail generation requires access to the &#8220;temp&#8221; folders on your server-side disk. Please ensure that&nbsp;the default configured &#8220;temp&#8221; location on your server is write-accessible to the Zoom Preview server process and the related thumbnail generation tools that Zoom internally uses (such as FFMPEG, IMAGEMAGICK etc.).<\/p>\n<p>Add the following line in your preview-server.conf to set up a new &#8220;temp&#8221; location to which the processes have write access to:<\/p>\n<div>\n<pre><code class=\"\">wrapper.java.additional.20=-Djava.io.tmpdir=..%WRAPPER_FILE_SEPARATOR%webcontext%WRAPPER_FILE_SEPARATOR%uploadedFiles<\/code><\/pre>\n<\/div>\n<p>In general, for any thumbnail failure, you can enable additional logging by following the steps given in the article <a title=\"Thumbnail \/ preview generation debugging\" href=\"https:\/\/evolphin.com\/help\/docs\/v5\/previews\/debugging-preview-generation\/\" target=\"_blank\" rel=\"noopener noreferrer\">here<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Thumbnail generation requires access to the &#8220;temp&#8221; folders on your server-side disk. Please ensure that&nbsp;the default configured &#8220;temp&#8221; location on your server is write-accessible to the Zoom Preview server process and the related thumbnail generation tools that Zoom internally uses (such as FFMPEG, IMAGEMAGICK etc.). Add the following line in your preview-server.conf to set up [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[16,120],"tags":[],"class_list":["post-3585","post","type-post","status-publish","format-standard","hentry","category-web-apps-faq","category-preview-faq"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Why can I not see thumbnails for the files I have imported from the Web Asset Browser? - Evolphin Documentation<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/evolphin.com\/help\/using-zoom\/web-apps\/web-apps-faq\/why-cannot-i-see-thumbnails-for-the-files-i-imported-from-web-based-asset-browser\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Why can I not see thumbnails for the files I have imported from the Web Asset Browser? - Evolphin Documentation\" \/>\n<meta property=\"og:description\" content=\"Thumbnail generation requires access to the &#8220;temp&#8221; folders on your server-side disk. Please ensure that&nbsp;the default configured &#8220;temp&#8221; location on your server is write-accessible to the Zoom Preview server process and the related thumbnail generation tools that Zoom internally uses (such as FFMPEG, IMAGEMAGICK etc.). Add the following line in your preview-server.conf to set up [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/evolphin.com\/help\/using-zoom\/web-apps\/web-apps-faq\/why-cannot-i-see-thumbnails-for-the-files-i-imported-from-web-based-asset-browser\/\" \/>\n<meta property=\"og:site_name\" content=\"Evolphin Documentation\" \/>\n<meta property=\"article:published_time\" content=\"2015-08-18T20:52:58+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2020-07-07T18:23:25+00:00\" \/>\n<meta name=\"author\" content=\"Rahul Bhargava\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Rahul Bhargava\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/evolphin.com\\\/help\\\/using-zoom\\\/web-apps\\\/web-apps-faq\\\/why-cannot-i-see-thumbnails-for-the-files-i-imported-from-web-based-asset-browser\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/evolphin.com\\\/help\\\/using-zoom\\\/web-apps\\\/web-apps-faq\\\/why-cannot-i-see-thumbnails-for-the-files-i-imported-from-web-based-asset-browser\\\/\"},\"author\":{\"name\":\"Rahul Bhargava\",\"@id\":\"https:\\\/\\\/evolphin.com\\\/help\\\/#\\\/schema\\\/person\\\/e5f3dc53ac5f026ed258e224e75447f7\"},\"headline\":\"Why can I not see thumbnails for the files I have imported from the Web Asset Browser?\",\"datePublished\":\"2015-08-18T20:52:58+00:00\",\"dateModified\":\"2020-07-07T18:23:25+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/evolphin.com\\\/help\\\/using-zoom\\\/web-apps\\\/web-apps-faq\\\/why-cannot-i-see-thumbnails-for-the-files-i-imported-from-web-based-asset-browser\\\/\"},\"wordCount\":107,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/evolphin.com\\\/help\\\/#organization\"},\"articleSection\":[\"Web Apps FAQ\",\"Zoom Preview Server FAQ\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/evolphin.com\\\/help\\\/using-zoom\\\/web-apps\\\/web-apps-faq\\\/why-cannot-i-see-thumbnails-for-the-files-i-imported-from-web-based-asset-browser\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/evolphin.com\\\/help\\\/using-zoom\\\/web-apps\\\/web-apps-faq\\\/why-cannot-i-see-thumbnails-for-the-files-i-imported-from-web-based-asset-browser\\\/\",\"url\":\"https:\\\/\\\/evolphin.com\\\/help\\\/using-zoom\\\/web-apps\\\/web-apps-faq\\\/why-cannot-i-see-thumbnails-for-the-files-i-imported-from-web-based-asset-browser\\\/\",\"name\":\"Why can I not see thumbnails for the files I have imported from the Web Asset Browser? 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