{"id":16850,"date":"2023-01-02T09:45:56","date_gmt":"2023-01-02T14:45:56","guid":{"rendered":"https:\/\/evolphin.com\/help\/?p=16850"},"modified":"2023-01-02T09:45:56","modified_gmt":"2023-01-02T14:45:56","slug":"open-a-ticket-with-evolphin-support","status":"publish","type":"post","link":"https:\/\/evolphin.com\/help\/administration-server\/faq-answers\/open-a-ticket-with-evolphin-support\/","title":{"rendered":"Open a ticket with Evolphin Support"},"content":{"rendered":"\n<p>Evolphin customers are encouraged to open tickets with your support team for any of the following circumstances:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>There are issues with the system that cannot be resolved using help articles<\/li>\n\n\n\n<li>Users need information or guidance about system functionality that is not covered in the help articles<\/li>\n\n\n\n<li>To give feedback about the product<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>Please follow these steps to create a support ticket. Note that in order to use this service, you must have an active subscription and be a registered user in Evolphin Support.<\/p>\n\n\n\n<p>Visit <a href=\"https:\/\/support.evolphin.com\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/support.evolphin.com<\/a><\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized has-custom-border\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/evolphin.com\/help\/wp-content\/uploads\/2023\/01\/Screenshot-2023-01-02-at-8.56.11-AM-1024x579.png\" alt=\"\" class=\"wp-image-16851\" style=\"border-width:1px;border-radius:0px\" width=\"512\" height=\"290\" srcset=\"https:\/\/evolphin.com\/help\/wp-content\/uploads\/2023\/01\/Screenshot-2023-01-02-at-8.56.11-AM-1024x579.png 1024w, https:\/\/evolphin.com\/help\/wp-content\/uploads\/2023\/01\/Screenshot-2023-01-02-at-8.56.11-AM-300x170.png 300w, https:\/\/evolphin.com\/help\/wp-content\/uploads\/2023\/01\/Screenshot-2023-01-02-at-8.56.11-AM-768x434.png 768w, https:\/\/evolphin.com\/help\/wp-content\/uploads\/2023\/01\/Screenshot-2023-01-02-at-8.56.11-AM.png 1122w\" sizes=\"auto, (max-width: 512px) 100vw, 512px\" \/><\/figure>\n\n\n\n<p>Enter your email address and password to log in.<\/p>\n\n\n\n<p>Select the topic that best fits the request<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized has-custom-border\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/evolphin.com\/help\/wp-content\/uploads\/2023\/01\/Screenshot-2023-01-02-at-9.31.19-AM-1024x507.png\" alt=\"\" class=\"wp-image-16852\" style=\"border-width:1px\" width=\"512\" height=\"254\" srcset=\"https:\/\/evolphin.com\/help\/wp-content\/uploads\/2023\/01\/Screenshot-2023-01-02-at-9.31.19-AM-1024x507.png 1024w, https:\/\/evolphin.com\/help\/wp-content\/uploads\/2023\/01\/Screenshot-2023-01-02-at-9.31.19-AM-300x149.png 300w, https:\/\/evolphin.com\/help\/wp-content\/uploads\/2023\/01\/Screenshot-2023-01-02-at-9.31.19-AM-768x380.png 768w, https:\/\/evolphin.com\/help\/wp-content\/uploads\/2023\/01\/Screenshot-2023-01-02-at-9.31.19-AM.png 1272w\" sizes=\"auto, (max-width: 512px) 100vw, 512px\" \/><\/figure>\n\n\n\n<p>Complete the form and submit the request. Fields with a red asterisk are mandatory.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized has-custom-border\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/evolphin.com\/help\/wp-content\/uploads\/2023\/01\/Screenshot-2023-01-02-at-9.34.39-AM-1024x649.png\" alt=\"\" class=\"wp-image-16853\" style=\"border-width:1px\" width=\"512\" height=\"325\" srcset=\"https:\/\/evolphin.com\/help\/wp-content\/uploads\/2023\/01\/Screenshot-2023-01-02-at-9.34.39-AM-1024x649.png 1024w, https:\/\/evolphin.com\/help\/wp-content\/uploads\/2023\/01\/Screenshot-2023-01-02-at-9.34.39-AM-300x190.png 300w, https:\/\/evolphin.com\/help\/wp-content\/uploads\/2023\/01\/Screenshot-2023-01-02-at-9.34.39-AM-768x487.png 768w, https:\/\/evolphin.com\/help\/wp-content\/uploads\/2023\/01\/Screenshot-2023-01-02-at-9.34.39-AM.png 1310w\" sizes=\"auto, (max-width: 512px) 100vw, 512px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>Tickets can be tracked via the Requests button in the upper-right corner of the page.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized has-custom-border\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/evolphin.com\/help\/wp-content\/uploads\/2023\/01\/Screenshot-2023-01-02-at-9.35.48-AM-1024x322.png\" alt=\"\" class=\"wp-image-16854\" style=\"border-width:1px\" width=\"512\" height=\"161\" srcset=\"https:\/\/evolphin.com\/help\/wp-content\/uploads\/2023\/01\/Screenshot-2023-01-02-at-9.35.48-AM-1024x322.png 1024w, https:\/\/evolphin.com\/help\/wp-content\/uploads\/2023\/01\/Screenshot-2023-01-02-at-9.35.48-AM-300x94.png 300w, https:\/\/evolphin.com\/help\/wp-content\/uploads\/2023\/01\/Screenshot-2023-01-02-at-9.35.48-AM-768x241.png 768w, https:\/\/evolphin.com\/help\/wp-content\/uploads\/2023\/01\/Screenshot-2023-01-02-at-9.35.48-AM.png 1484w\" sizes=\"auto, (max-width: 512px) 100vw, 512px\" \/><\/figure>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Evolphin customers are encouraged to open tickets with your support team for any of the following circumstances: Please follow these steps to create a support ticket. Note that in order to use this service, you must have an active subscription and be a registered user in Evolphin Support. Visit https:\/\/support.evolphin.com Enter your email address and [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[9],"tags":[],"class_list":["post-16850","post","type-post","status-publish","format-standard","hentry","category-faq-answers"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Open a ticket with Evolphin Support - Evolphin Documentation<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/evolphin.com\/help\/administration-server\/faq-answers\/open-a-ticket-with-evolphin-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Open a ticket with Evolphin Support - Evolphin Documentation\" \/>\n<meta property=\"og:description\" content=\"Evolphin customers are encouraged to open tickets with your support team for any of the following circumstances: Please follow these steps to create a support ticket. 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