{"id":15776,"date":"2020-09-05T10:00:00","date_gmt":"2020-09-05T14:00:00","guid":{"rendered":"https:\/\/evolphin.com\/help\/?p=15776"},"modified":"2023-02-20T01:16:52","modified_gmt":"2023-02-20T06:16:52","slug":"special-users-for-running-unattended-processes","status":"publish","type":"post","link":"https:\/\/evolphin.com\/help\/administration-server\/security\/special-users-for-running-unattended-processes\/","title":{"rendered":"Special Users for Running Unattended Processes"},"content":{"rendered":"\n<p>Access to the Zoom repository is secured via a user sign-in. However, when an unattended process runs, such as third-party scripting, transcoding, shared hot-folder ingest or another complex ingest flow, no user may be available to perform the sign-in. This becomes even more relevant when a Single Sign-On (SSO) mechanism is used for authentication.<\/p>\n\n\n\n<p>Presently, Zoom supports such unattended authentication by using stored credentials, i.e. username and password. In order to secure the usage of such credentials, it is recommended that special users are created for these processes. By differentiating these special users from human users, various advantages can be availed. These can be:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Restrict access from specific IP addresses<\/li>\n\n\n\n<li>Restrict access to specific projects and roles<\/li>\n\n\n\n<li>Monitor audit logs for suspicious activity<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"creating-users\">Creating Special Users<\/h2>\n\n\n\n<p>Starting with version 7.6.1, the Zoom command-line client (<code>zm<\/code> CLI) supports creating special users using the <code>admin<\/code> command with the <code>loadusers<\/code> sub-command. Only Zoom administrator users i.e. <em>superadmins<\/em>, are authorized to issue the <code>zm admin<\/code> command. Further details about this command may be read <a href=\"https:\/\/evolphin.com\/help\/administration-server\/bulk-user-account-creation\/\">here<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Example<\/h3>\n\n\n\n<p>The following command creates two special users, named <em>transcoder1<\/em> and <em>hotfolder<\/em>.<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>zm -s server admin -c loadusers example.csv -p someproj -r developerdesigner<\/code><\/pre>\n\n\n\n<p>Contents of <code>example.csv<\/code>:<\/p>\n\n\n\n<pre class=\"wp-block-preformatted\">transcoder1,Passw0rd,One,Transcoder,trascoder.admin@company.com\nhotfolder,hfP@ssword,Folder,Hot,hf.admin@company.com<\/pre>\n\n\n\n<p class=\"warning\">Please make sure to save the CSV file without UTF-8 BOM. When choosing the file format to save from applications like MS Excel, choose CSV instead of CSV UTF-8; when using applications like Notepad++ choose UTF-8 instead of UTF-8 BOM. <\/p>\n\n\n\n<p class=\"note\">See this article for more details: <a href=\"https:\/\/evolphin.com\/help\/administration-server\/faq-answers\/utf-8-bom-and-line-endings-faq\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/evolphin.com\/help\/administration-server\/faq-answers\/utf-8-bom-and-line-endings-faq\/<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"editing-users\">Editing Special Users<\/h2>\n\n\n\n<p>The details of special users, such as password, email, and, names, may be edited via the <em>User Account management<\/em> interface on the Zoom Web Management Console. This is detailed in the article for <a href=\"https:\/\/evolphin.com\/help\/administration-server\/zoom-server\/managing-users-roles-permissions-in-zoom-7-0\/\">Managing Internal Users<\/a>.<\/p>\n\n\n\n<p>Alternatively, the <code>zm admin -c loadusers<\/code> command may also be used with Zoom version 7.6.1 or higher. The form of the <code>loadusers<\/code> command is the same as the user creation above.  The CSV file containing the user details to be edited need not contain columns after the last edit, i.e. it needs to contain the columns up till the last edited value. Similarly, the project and role options are optional.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Example<\/h3>\n\n\n\n<p>For editing the password of the <em>transcoder1<\/em> user and the email address of the <em>hotfolder<\/em> user, the following command may be used.<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>zm -s server admin -c loadusers example-edit.csv<\/code><\/pre>\n\n\n\n<p>Contents of <code>example-edit.csv<\/code>:<\/p>\n\n\n\n<pre class=\"wp-block-preformatted\">transcoder1,tc1Passw0rd\nhotfolder,,,,hotfolder-admin@company.com<\/pre>\n\n\n\n<p class=\"warning\">Please make sure to save the CSV file without UTF-8 BOM. When choosing the file format to save from applications like MS Excel, choose CSV instead of CSV UTF-8; when using applications like Notepad++ choose UTF-8 instead of UTF-8 BOM. <\/p>\n\n\n\n<p class=\"note\">See this article for more details: <a href=\"https:\/\/evolphin.com\/help\/administration-server\/faq-answers\/utf-8-bom-and-line-endings-faq\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/evolphin.com\/help\/administration-server\/faq-answers\/utf-8-bom-and-line-endings-faq\/<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"deleting-users\">Deleting Special Users<\/h2>\n\n\n\n<p>Starting with version 7.6.1, the <code>zm<\/code> CLI supports deleting special users using the <code>admin<\/code> command with the <code>deleteusers<\/code> sub-command. This requires providing an input CSV file containing those usernames which are to be deleted, one per row. The CSV file from the creation or editing steps may also be used.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Example<\/h3>\n\n\n\n<p>For deleting the <em>transcoder1<\/em> and <em>hotfolder<\/em> users created above, the following command may be used.<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>zm -s server admin -c deleteusers example-del.csv<\/code><\/pre>\n\n\n\n<p>Contents of <code>example-del.csv<\/code>:<\/p>\n\n\n\n<pre class=\"wp-block-preformatted\">transcoder1\nhotfolder<\/pre>\n\n\n\n<p class=\"warning\">Please make sure to save the CSV file without UTF-8 BOM. When choosing the file format to save from applications like MS Excel, choose CSV instead of CSV UTF-8; when using applications like Notepad++ choose UTF-8 instead of UTF-8 BOM. <\/p>\n\n\n\n<p class=\"note\">See this article for more details: <a href=\"https:\/\/evolphin.com\/help\/administration-server\/faq-answers\/utf-8-bom-and-line-endings-faq\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/evolphin.com\/help\/administration-server\/faq-answers\/utf-8-bom-and-line-endings-faq\/<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Control Access for Special Users<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"assign-projects-roles\">Assign specific project and roles<\/h3>\n\n\n\n<p>The projects and roles that a special user is authorized to access can be restricted in the same manner as normal users. This is typically done from the <em>Zoom Web Management Console<\/em>. This is detailed in the articles for <a href=\"https:\/\/evolphin.com\/help\/docs\/v5\/server-5\/managing-projects\/\">Managing Projects<\/a> and <a href=\"https:\/\/evolphin.com\/help\/administration-server\/zoom-server\/managing-users-roles-permissions-in-zoom-7-0\/\">Role Management<\/a>.<\/p>\n\n\n\n<p>Alternatively, the <code>zm admin -c loadusers<\/code> command may also be used to set the project or role assignments, by supplying the <code>-p project-names-list<\/code>  or <code>-r role-names-list<\/code> options, respectively. The command requires the usernames to be listed in a CSV file similar to <a href=\"#editing-users\">user editing<\/a>. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"whitelist-ip\">Restrict to specific IP addresses<\/h3>\n\n\n\n<p>Sign-in for special users may be allowed only from a specified set of IP addresses. This is recommended as it reduces the risk of malicious attempts to gain access to the Zoom repository, from outside your organization&#8217;s secure network, using the credentials of a special user.<\/p>\n\n\n\n<p>The <em>Security Settings<\/em> in the <em>Server Control Panel<\/em> of the <em>Zoom Web Management Console<\/em> provides the control to disable or enable this restriction for all special users.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/evolphin.com\/help\/wp-content\/uploads\/2020\/09\/Screen-Shot-2020-09-04-at-8.28.43-PM-1024x741.png\" alt=\"\" class=\"wp-image-15789\" width=\"1024\" height=\"741\" srcset=\"https:\/\/evolphin.com\/help\/wp-content\/uploads\/2020\/09\/Screen-Shot-2020-09-04-at-8.28.43-PM-1024x741.png 1024w, https:\/\/evolphin.com\/help\/wp-content\/uploads\/2020\/09\/Screen-Shot-2020-09-04-at-8.28.43-PM-300x217.png 300w, https:\/\/evolphin.com\/help\/wp-content\/uploads\/2020\/09\/Screen-Shot-2020-09-04-at-8.28.43-PM-768x556.png 768w, https:\/\/evolphin.com\/help\/wp-content\/uploads\/2020\/09\/Screen-Shot-2020-09-04-at-8.28.43-PM-1536x1111.png 1536w, https:\/\/evolphin.com\/help\/wp-content\/uploads\/2020\/09\/Screen-Shot-2020-09-04-at-8.28.43-PM.png 1816w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Enable or Disable IP whitelist based access control for all special users<\/figcaption><\/figure>\n\n\n\n<p>Since Zoom version 7.1.0, the default set of IP addresses from which access will be granted, i.e. the white-list of IP addresses, consists of the configured Zoom servers, Preview servers, and, Curator servers. <\/p>\n\n\n\n<p>To customise this set to allow access from other IP addresses, or disallow from some of the default IP addresses, a configuration file named <code>system-user-IP.whitelist<\/code> needs to be created in the <code>[ZoomInstallDir]\/conf\/<\/code> folder of the Zoom server. This file must contain the IP addresses (IPv4 and IPv6 addresses, if any) of each of the allowed machines, including Zoom servers, Preview servers, and, Curator servers, as well as, loopback addresses. Each IP address must be listed on a separate line in the file, with no other characters except whitespace. The Zoom server needs to be restarted for any updates to this file&#8217;s contents to take effect.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Example<\/h4>\n\n\n\n<p>An example <code>system-user-IP.whitelist<\/code> file is given below, which grants access from the IP address <em>10.0.10.100<\/em>; in addition to those of the Zoom server (<em>10.0.10.20<\/em>), Preview servers (<em>10.0.10.30<\/em>, <em>10.0.10.40<\/em>) and Curator servers (<em>10.0.10.30<\/em>), as well as, the loopback i.e. local addresses of the Zoom server (<em>127.0.0.1<\/em>, <em>0:0:0:0:0:0:0:1<\/em>, etcetera).<\/p>\n\n\n\n<pre class=\"wp-block-preformatted\">10.0.10.100\n10.0.10.20\n10.0.10.30\n10.0.10.40\n127.0.0.1\n  0:0:0:0:0:0:0:1\n  0:0:0:0:0:0:0:1%lo0\n  fe80:0:0:0:0:0:0:1\n  fe80:0:0:0:0:0:0:1%lo0<\/pre>\n\n\n\n<p>The default white-listed IPs can also be viewed in the <em>server_log<\/em> file just after server start-up, by setting the log level to <code>CONFIG<\/code> or lower. For example:<\/p>\n\n\n\n<pre class=\"wp-block-preformatted\">CONFIG: Thu, 3 Sep 2020 20:03:23.170 PDT&nbsp; [ServerRemoteEndpointValidator.getInstance Zoom Main Thread-1] Initialized instance: ServerRemoteEndpointValidator {\n&nbsp; &nbsp; &nbsp; &nbsp; ipWhitelist = SystemUserIPWhitelist {\n&nbsp; &nbsp; &nbsp; &nbsp; whitelist = [0.0.0.0, 127.0.0.1, 0:0:0:0:0:0:0:1, fe80:0:0:0:0:0:0:1, 0:0:0:0:0:0:0:1%lo0, fe80:0:0:0:0:0:0:1%lo0, 10.0.10.20, 10.0.10.30, 10.0.10.40],\n&nbsp; &nbsp; &nbsp; &nbsp; initializer = DEFAULT\n}\n}<\/pre>\n","protected":false},"excerpt":{"rendered":"<p>Access to the Zoom repository is secured via a user sign-in. However, when an unattended process runs, such as third-party scripting, transcoding, shared hot-folder ingest or another complex ingest flow, no user may be available to perform the sign-in. This becomes even more relevant when a Single Sign-On (SSO) mechanism is used for authentication. Presently, [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[166],"tags":[203,199,204,207,208,202,190,201,205,200,206],"class_list":["post-15776","post","type-post","status-publish","format-standard","hentry","category-security","tag-access-control","tag-automation","tag-hot-folder","tag-ingest","tag-ip-whitelist","tag-security","tag-sign-in","tag-special-users","tag-transcoding","tag-unattended","tag-zapier"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Special Users for Running Unattended Processes - Evolphin Documentation<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/evolphin.com\/help\/administration-server\/security\/special-users-for-running-unattended-processes\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Special Users for Running Unattended Processes - Evolphin Documentation\" \/>\n<meta property=\"og:description\" content=\"Access to the Zoom repository is secured via a user sign-in. However, when an unattended process runs, such as third-party scripting, transcoding, shared hot-folder ingest or another complex ingest flow, no user may be available to perform the sign-in. This becomes even more relevant when a Single Sign-On (SSO) mechanism is used for authentication. 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However, when an unattended process runs, such as third-party scripting, transcoding, shared hot-folder ingest or another complex ingest flow, no user may be available to perform the sign-in. This becomes even more relevant when a Single Sign-On (SSO) mechanism is used for authentication. 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