{"id":13170,"date":"2019-10-08T08:53:34","date_gmt":"2019-10-08T08:53:34","guid":{"rendered":"https:\/\/evolphin.com\/help\/?p=13170"},"modified":"2020-07-07T14:21:04","modified_gmt":"2020-07-07T18:21:04","slug":"fixing-mxf-file-clipping-error-in-web-client","status":"publish","type":"post","link":"https:\/\/evolphin.com\/help\/using-zoom\/web-apps\/web-apps-faq\/fixing-mxf-file-clipping-error-in-web-client\/","title":{"rendered":"Fixing MXF file clipping error in Web Client"},"content":{"rendered":"\n<p>When you try to create a sub-clip of an MXF file inside the Web Client, the sub-clip is not downloaded because of a sub-clip generation error. To fix this, you should either download\/create the new sub-clip as an MP4 or you should add a modified clipping converter to your Zoom Server. Follow the steps below for the solution that you want to implement.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Downloading\/creating the sub-clip as an MP4<\/h3>\n\n\n\n<p>While downloading\/creating the new sub-clip in the Web Client, choose <span class=\"keyword\">MP4<\/span> as the format before clicking <span class=\"\" style=\"background: #e8c8c8; font-family: 'trebuchet ms', geneva, sans-serif;\">Download Clip<\/span> or <span class=\"\" style=\"background: #e8c8c8; font-family: 'trebuchet ms', geneva, sans-serif;\">Create New Asset<\/span>.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/evolphin.com\/help\/wp-content\/uploads\/2019\/10\/img_5d9c1dd06b882.png\"><img decoding=\"async\" src=\"https:\/\/evolphin.com\/help\/wp-content\/uploads\/2019\/10\/img_5d9c1dd06b882-1024x619.png\" alt=\"\" class=\"wp-image-13172\"\/><\/a><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Adding a modified clipping converter<\/h3>\n\n\n\n<p><strong>Log into<\/strong> the <span class=\"keyword\">Web Management Console<\/span> as the administrator. <strong>Open<\/strong> <span class=\"\" style=\"background: #e3e3e3;\">Media Converter<\/span> node under the <span class=\"\" style=\"background: #e3e3e3;\">System<\/span> node in the <span class=\"\" style=\"background: #e3e3e3;\">Admin Menu<\/span> sidebar. <strong>Open<\/strong> <span class=\"\" style=\"background: #e3e3e3;\">Manage Converters<\/span> page.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/evolphin.com\/help\/wp-content\/uploads\/2019\/10\/img_5d9c43de6a624.png\"><img decoding=\"async\" src=\"https:\/\/evolphin.com\/help\/wp-content\/uploads\/2019\/10\/img_5d9c43de6a624-1024x619.png\" alt=\"\" class=\"wp-image-13173\"\/><\/a><\/figure>\n\n\n\n<p><strong>Select<\/strong> the <span class=\"keyword\">System &#8211; Video Clip<\/span> converter and <strong>click<\/strong> <span class=\"\" style=\"background: #e8c8c8; font-family: 'trebuchet ms', geneva, sans-serif;\">Duplicate<\/span>.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/evolphin.com\/help\/wp-content\/uploads\/2019\/10\/img_5d9c49456042b.png\"><img decoding=\"async\" src=\"https:\/\/evolphin.com\/help\/wp-content\/uploads\/2019\/10\/img_5d9c49456042b-1024x619.png\" alt=\"\" class=\"wp-image-13174\"\/><\/a><\/figure>\n\n\n\n<p><strong>Make sure to rename<\/strong> the duplicated converter to <span class=\"keyword\">Video Clip<\/span>. <strong>Locate<\/strong> the argument <span class=\"keyword\">Codec<\/span> and <strong>click<\/strong> <span class=\"\" style=\"background: #e8c8c8; font-family: 'trebuchet ms', geneva, sans-serif;\">Remove<\/span> in its <span class=\"\" style=\"background: #e3e3e3;\">Argument<\/span> section.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/evolphin.com\/help\/wp-content\/uploads\/2019\/10\/img_5d9c4a2c6b26b.png\"><img decoding=\"async\" src=\"https:\/\/evolphin.com\/help\/wp-content\/uploads\/2019\/10\/img_5d9c4a2c6b26b-1024x619.png\" alt=\"\" class=\"wp-image-13175\"\/><\/a><\/figure>\n\n\n\n<p><strong>Click<\/strong> <span class=\"\" style=\"background: #e8c8c8; font-family: 'trebuchet ms', geneva, sans-serif;\">Save<\/span> to save the converter.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/evolphin.com\/help\/wp-content\/uploads\/2019\/10\/img_5d9c4dec2993b.png\"><img decoding=\"async\" src=\"https:\/\/evolphin.com\/help\/wp-content\/uploads\/2019\/10\/img_5d9c4dec2993b-1024x619.png\" alt=\"\" class=\"wp-image-13176\"\/><\/a><\/figure>\n\n\n\n<p>All download\/create new asset requests for MXF files will be successful now.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When you try to create a sub-clip of an MXF file inside the Web Client, the sub-clip is not downloaded because of a sub-clip generation error. To fix this, you should either download\/create the new sub-clip as an MP4 or you should add a modified clipping converter to your Zoom Server. Follow the steps below [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[16],"tags":[],"class_list":["post-13170","post","type-post","status-publish","format-standard","hentry","category-web-apps-faq"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Fixing MXF file clipping error in Web Client - Evolphin Documentation<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/evolphin.com\/help\/using-zoom\/web-apps\/web-apps-faq\/fixing-mxf-file-clipping-error-in-web-client\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Fixing MXF file clipping error in Web Client - Evolphin Documentation\" \/>\n<meta property=\"og:description\" content=\"When you try to create a sub-clip of an MXF file inside the Web Client, the sub-clip is not downloaded because of a sub-clip generation error. To fix this, you should either download\/create the new sub-clip as an MP4 or you should add a modified clipping converter to your Zoom Server. Follow the steps below [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/evolphin.com\/help\/using-zoom\/web-apps\/web-apps-faq\/fixing-mxf-file-clipping-error-in-web-client\/\" \/>\n<meta property=\"og:site_name\" content=\"Evolphin Documentation\" \/>\n<meta property=\"article:published_time\" content=\"2019-10-08T08:53:34+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2020-07-07T18:21:04+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/evolphin.com\/help\/wp-content\/uploads\/2019\/10\/img_5d9c1dd06b882-1024x619.png\" \/>\n<meta name=\"author\" content=\"Rahul Bhargava\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Rahul Bhargava\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/evolphin.com\\\/help\\\/using-zoom\\\/web-apps\\\/web-apps-faq\\\/fixing-mxf-file-clipping-error-in-web-client\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/evolphin.com\\\/help\\\/using-zoom\\\/web-apps\\\/web-apps-faq\\\/fixing-mxf-file-clipping-error-in-web-client\\\/\"},\"author\":{\"name\":\"Rahul Bhargava\",\"@id\":\"https:\\\/\\\/evolphin.com\\\/help\\\/#\\\/schema\\\/person\\\/e5f3dc53ac5f026ed258e224e75447f7\"},\"headline\":\"Fixing MXF file clipping error in Web Client\",\"datePublished\":\"2019-10-08T08:53:34+00:00\",\"dateModified\":\"2020-07-07T18:21:04+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/evolphin.com\\\/help\\\/using-zoom\\\/web-apps\\\/web-apps-faq\\\/fixing-mxf-file-clipping-error-in-web-client\\\/\"},\"wordCount\":183,\"publisher\":{\"@id\":\"https:\\\/\\\/evolphin.com\\\/help\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/evolphin.com\\\/help\\\/using-zoom\\\/web-apps\\\/web-apps-faq\\\/fixing-mxf-file-clipping-error-in-web-client\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/evolphin.com\\\/help\\\/wp-content\\\/uploads\\\/2019\\\/10\\\/img_5d9c1dd06b882-1024x619.png\",\"articleSection\":[\"Web Apps FAQ\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/evolphin.com\\\/help\\\/using-zoom\\\/web-apps\\\/web-apps-faq\\\/fixing-mxf-file-clipping-error-in-web-client\\\/\",\"url\":\"https:\\\/\\\/evolphin.com\\\/help\\\/using-zoom\\\/web-apps\\\/web-apps-faq\\\/fixing-mxf-file-clipping-error-in-web-client\\\/\",\"name\":\"Fixing MXF file clipping error in Web Client - 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