{"id":10871,"date":"2019-05-17T06:42:46","date_gmt":"2019-05-17T06:42:46","guid":{"rendered":"https:\/\/evolphin.com\/help\/?p=10871"},"modified":"2020-05-18T06:52:04","modified_gmt":"2020-05-18T10:52:04","slug":"ldap-user-using-ping-sign-on-not-able-to-access-if-not-pulled-in-zoom","status":"publish","type":"post","link":"https:\/\/evolphin.com\/help\/administration-server\/ping-faq\/ldap-user-using-ping-sign-on-not-able-to-access-if-not-pulled-in-zoom\/","title":{"rendered":"LDAP user using Ping sign-on not able to access if not pulled in Zoom"},"content":{"rendered":"\n<p>On a Ping setup, if the details of an LDAP user have not been pulled into Zoom (using the Web Management Console) and this user tries to log into any Zoom application using the global single sign-on, then the login is successful. But, this user is unable to access anything in the Zoom application as the following error message is displayed.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/evolphin.com\/help\/wp-content\/uploads\/2019\/05\/img_5cddb55456a28.png\" alt=\"\" class=\"wp-image-10875\"\/><\/figure>\n\n\n\n<p>Also, this user cannot global sign-out from any Zoom application.<\/p>\n\n\n\n<p>As a workaround, if the users are using any other application to sign-in globally (other than Zoom), they can log out using that application.<\/p>\n\n\n\n<p>To grant Zoom access to LDAP users, <a href=\"\/docs\/zoom-server\/configuration-server\/ldap\/#pullldapusers\">pull all LDAP users into Zoom<\/a> and assign them appropriate roles and projects. Remember to do this regularly for any newly created LDAP users.&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>On a Ping setup, if the details of an LDAP user have not been pulled into Zoom (using the Web Management Console) and this user tries to log into any Zoom application using the global single sign-on, then the login is successful. But, this user is unable to access anything in the Zoom application as [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[34],"tags":[],"class_list":["post-10871","post","type-post","status-publish","format-standard","hentry","category-ping-faq"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>LDAP user using Ping sign-on not able to access if not pulled in Zoom - Evolphin Documentation<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/evolphin.com\/help\/administration-server\/ping-faq\/ldap-user-using-ping-sign-on-not-able-to-access-if-not-pulled-in-zoom\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"LDAP user using Ping sign-on not able to access if not pulled in Zoom - Evolphin Documentation\" \/>\n<meta property=\"og:description\" content=\"On a Ping setup, if the details of an LDAP user have not been pulled into Zoom (using the Web Management Console) and this user tries to log into any Zoom application using the global single sign-on, then the login is successful. But, this user is unable to access anything in the Zoom application as [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/evolphin.com\/help\/administration-server\/ping-faq\/ldap-user-using-ping-sign-on-not-able-to-access-if-not-pulled-in-zoom\/\" \/>\n<meta property=\"og:site_name\" content=\"Evolphin Documentation\" \/>\n<meta property=\"article:published_time\" content=\"2019-05-17T06:42:46+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2020-05-18T10:52:04+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/evolphin.com\/help\/wp-content\/uploads\/2019\/05\/img_5cddb55456a28.png\" \/>\n<meta name=\"author\" content=\"Rahul Bhargava\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Rahul Bhargava\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/evolphin.com\\\/help\\\/administration-server\\\/ping-faq\\\/ldap-user-using-ping-sign-on-not-able-to-access-if-not-pulled-in-zoom\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/evolphin.com\\\/help\\\/administration-server\\\/ping-faq\\\/ldap-user-using-ping-sign-on-not-able-to-access-if-not-pulled-in-zoom\\\/\"},\"author\":{\"name\":\"Rahul Bhargava\",\"@id\":\"https:\\\/\\\/evolphin.com\\\/help\\\/#\\\/schema\\\/person\\\/e5f3dc53ac5f026ed258e224e75447f7\"},\"headline\":\"LDAP user using Ping sign-on not able to access if not pulled in Zoom\",\"datePublished\":\"2019-05-17T06:42:46+00:00\",\"dateModified\":\"2020-05-18T10:52:04+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/evolphin.com\\\/help\\\/administration-server\\\/ping-faq\\\/ldap-user-using-ping-sign-on-not-able-to-access-if-not-pulled-in-zoom\\\/\"},\"wordCount\":141,\"publisher\":{\"@id\":\"https:\\\/\\\/evolphin.com\\\/help\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/evolphin.com\\\/help\\\/administration-server\\\/ping-faq\\\/ldap-user-using-ping-sign-on-not-able-to-access-if-not-pulled-in-zoom\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/evolphin.com\\\/help\\\/wp-content\\\/uploads\\\/2019\\\/05\\\/img_5cddb55456a28.png\",\"articleSection\":[\"Ping FAQ\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/evolphin.com\\\/help\\\/administration-server\\\/ping-faq\\\/ldap-user-using-ping-sign-on-not-able-to-access-if-not-pulled-in-zoom\\\/\",\"url\":\"https:\\\/\\\/evolphin.com\\\/help\\\/administration-server\\\/ping-faq\\\/ldap-user-using-ping-sign-on-not-able-to-access-if-not-pulled-in-zoom\\\/\",\"name\":\"LDAP user using Ping sign-on not able to access if not pulled in Zoom - 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